No Communication to Remote Units

Possible Cause 1

Remote units are outside wireless range.

Suggested Solution

Ensure Remote units are within 500 meters or 1600 feet of the Automation Hub and have clear line-of-sight.

Possible Cause 2

Primary antenna connection is loose.

Suggested Solution

Ensure the primary (external) antenna connection on the bottom of the Automation Hub is tight and secure.

Possible Cause 3

Antenna connection(s) to the Automation Hub circuit board are loose or disconnected.

Suggested Solution

Ensure the primary (external) antenna is securely snapped onto connector J6 and that the secondary (internal) antenna is securely snapped onto connector J7.